Monthly Archives: October 2018

Basic Banking – Online Overall Course Objective To equip the online learner with a comprehensive introduction to banking knowledge Who Should Attend? The course is recommended for recent entrants to the banking industry, practicing bankers that have not attended a basic banking course or seeking to refresh their knowledge and anyone who wishes to obtain an appreciation of the fundamentals of banking. Key Topics to be covered Introduction to Financial Services Banking Operations and Practice (General) Banking Operations and Practice (Lending) Business Banking Sales and Service International Business Introduction to Insurance Introduction to Investment Basic Accounting and Taxation [...]

Overall Course Objectives This course is designed to enable participants to identify and compare the interests of key stakeholder groups in a firm, understand the governance of firms and the peculiar risks faced as well as prioritise the various interests of the stakeholders. Overview of Corporate Governance The role of the various Governance stakeholders of the Bank Board of Directors: Selection, Compensation and Removal The Role and Responsibilities of the Board of Directors – Structure and Process The Committee of the Board of Directors and their responsibilities Management of Disputes in the Board Management of Disputes in the Board [...]

Overall Course Objective To equip staff of Supervised Financial Institutions with the knowledge and skills to handle consumer information and complaints with due respect to consumer rights as per guidelines set by Bank of Uganda. Purpose of the Training and FCPGs Understanding Stakeholders The Supervisory Approach The Bank Of Uganda FCPGs Fairness – Lending Recklessly Fairness – Giving Advice and Cooling – Off Reliability Transparency Complaint Handling

Overall Course Objective The course shall provide knowledge and skills to enable staff to effectively respond and manage the needs of the customers to improve customer acquisition, retention and satisfaction. What is customer service? Effective time management Managing Customer Expectations to save time and reduce stress Expanding communication skills. How to effectively respond to customer’s inquiries/complaints and giving feedback confidently. Enhancing Personalized Listening Skills and strengths Language and Telephone Skills Barriers to effective customer service in the bank Secrets of self-control: learning what not to say or do Aligning individual work with the bank’s overall objective. The Benefits of [...]

Overall Course Objective The course has been designed to assist bank employees to develop an understanding of money laundering control in the banking sector and their obligations in this regard. The expected outcome is to enable all bank staff control money laundering in the banking sector by understanding the key concepts and activities, the relevant legislation and their money laundering control obligations. Introduction to money laundering control Money laundering the concept Money laundering control duties of a bank and how each bank has defined its policies Reporting obligations How to handle suspicious or unusual transactions Staff in Operations [...]

Overall Course Objective The Course aims at giving managers and those being groomed to take on managerial positions to focus on crucial managerial, organisational and operational issues which are particular important to banking operations. Overview of the Uganda Financial Sector Branch Operations Financial Management Functions of Management Human Resource Management Ethics in Branch Management Duties and Responsibilities of a Branch Manager Branch Managers, Accountants/Supervisors and staff being prepared to fill supervisory positions 03rd – 07th February 2020 Kampala 28th Sept -02nd Oct 2020 Kampala 5 Full days UGX. 750,000/= (Ugandans), International Applicants US$300 [...]

MCC-CM-25 Cash Management in MFIS Overall course objective This course is designed to enhance participants’ knowledge and skills in cash handling and management to manage the various Risks which expose MFIs to direct and indirect loss. Target Participants MFIs Accountants, Accounts Assistants, Cashiers / tellers, managers and any other interested person Topics to be discussed Duties and responsibilities of a cashier Ethics and professionalism in cashiering Know your currency (foreign and local) An overview of cash related risks Frauds and forgeries What to do in case of a theft or robbery Importance of KYC in Cash Management Management [...]