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The Tanzania Institute of Bankers is pleased to announce that it will host the 19th East African Banking School from 12th – 16th August, 2019 in Arusha, Tanzania.

About the School

THE EAST AFRICAN BANKING SCHOOL is a Regional Conference organized jointly by Institutes of Bankers in Kenya, Tanzania and Uganda.

The banking school serves as a forum where bankers from the region, through presentation of researched papers by Top Bankers and other invited Speakers, dialogue on a range of issues that impact on their careers and the financial services environment in general.

The opportunity to be derived from such a forum for learning, interaction and networking with colleagues and experts from across the region and beyond is invaluable. It provides important personal and business contacts and a rare opportunity for valuable exchange of views in both a professional and social perspective.

The School’s Objectives

The major objective of the School is to raise the level of knowledge, competence, professionalism, integrity and confidence among the participants by:

  1. Bringing together employees, employers, regulators, policy makers and experts within the financial services to bridge the communication gap, promote co-operation, interaction and networking, exchange ideas and seek solutions to similar challenges within respective economic and banking sectors in a regional context.
  2. Updating their knowledge on the principles and practice of modern banking and finance.
  3. Making them aware of and appreciate the wider issues with which they have to deal with and equip them with the knowledge and skills appropriate to cope with their increased responsibilities.
  4. Enhancing their confidence through taking part in case studies and discussion groups, with special reference to business strategy and personal development. v. Helping them to meet the current challenges facing banking and financial services.
  5. Contributing to the development of highly skilled, professional and competent bankers in the region.


The Role of Ethics in the Digital Age of Financial Services

Various new innovations are being introduced to financial services everyday with the promise of more convenient services for the customer and a more modern and efficient workplace for the bank employee.

However, these innovations have also brought about a number of concerns among various stakeholders. To mention a few:

  1. Laws & Regulations have not been written for some of these innovations.
  2. The number of tech-related scandals has risen noticeably in recent years e.g. the Volkswagen “Emissions Test Cheating” scandal; Facebook being called before a Congressional committee over its apparent failure to delete user data from its platform when required by the user; Uber’s Driver less car crashing into a pedestrian; and Google’s regulatory fines for breaching European data privacy laws due to users not being adequately informed about what services they were agreeing to when prompted to make choices on their preferences.
  3. Banks are more actively and purposefully “migrating” their customers out of their banking halls and onto their digital and agent channels by extending their alternative channels while downsizing their branch network and capacity and in some cases eliminating some services from the banking hall.
  4. Whole business and functional units are either being restructured or downsized and employees either being re-assigned or being made redundant without the employer articulating the company’s policy and planned treatment of staff who are at risk of redundancy or redeployment. Having celebrated the diverse possibilities that recent technological disruptions have introduced to the financial services industry, this year’s Banking School will focus on the relevance of and the different possible applications of ethics to the Digital Age of Financial Services while discussing its emerging challenges and opportunities.

Sub-themes: Focus areas

Digital transformation – the effects on performance for financial institutions.

The Digital Age has birthed many different Fintech solutions promising a boost to the performance of Financial Institutions by reducing the cost of transactions and improving revenue. However not all technological innovations have worked. What lessons can be drawn from the unsuccessful case studies? This paper will draw on live market examples where Digital transformation failed to realize the financial performance sought by banks and other Financial Institutions and draw lessons from the failed experiences for the benefit of bankers, banks and other financial institutions.

Lessons from Recent Tech-Scandals and their Applicability to the Digitization of Financial Services / The Role for Oversight & Regulation during the Development Phase of Fintech

Although Fintech innovations have contributed to the significant increase in Financial Inclusion in the region, there have been rising concerns that the rapid pace of change has become overwhelming for the industry and its stakeholders, especially the regulators. This paper will explore the role that regulators have played in recent Fintech innovations and the various challenges they face in providing the oversight needed to ensure transparency, prudence, and accountability in the financial services being offered through these innovations.

Identifying and Managing Individual Roles in a Team / Managing Change on a Personal Level

Financial institutions are keen to develop high caliber leaders with a capacity to inspire, motivate and nurture cohesive and high-performance teams. This calls for deliberate efforts to create an enabling environment for individual team members to perform at their best and also for the culture of team work to flourish. This presentation will discuss the importance of identifying different team roles and offer practical guidance on what it takes to manage those roles and create an effective team. The presentation shall also include practical team activities.

The Role of Organizational Culture in Managing Innovation

It is said that culture eats strategy for breakfast, lunch, and dinner. It follows then that the introduction of innovative change to an organization always carries with it the risk of resistance from the envisaged supporters and implementers of that change. This paper will explore the different methods that companies have used in recent transformational changes. These live examples will provide insights of the best change management methods that could be applied in a Bank.

New Developments in Cyber crime, Online Fraud and other Cyber Security Risks

The current Digital Age has also witnessed a significant increase in the sophistication of digital and electronic related crimes. This paper will consider the new security measures that have been taken and that are being taken to secure current and future Fintech innovations and how effective these security measures are.

“Operational Efficiency” vs. “Putting the Customer First”

The Digital Age of Financial Services has witnessed a significant increase in the regulation of Financial Services Providers, prompting a number of banks to actively reduce the cost of doing business in order to stay afloat. This has resulted in various internal units and teams being downsized and back office operations outsourced. This paper will explore the impact of reducing and outsourcing operations on the quality of services extended to customers and the extent to which a balance can be maintained between internal efficiency and customer satisfaction.

The evolution of Ethics and its role in Financial Institutions

The subject of Ethics has evolved greatly over the last decade where most of its building blocks have come from financial crises and scandals. It also goes without saying that the role of industry “watchdogs” has been instrumental to the development and continuous updating of the Body of Knowledge of Ethics. This paper will seek to debate whether ethics have developed adequately enough to still be relevant and applicable to the Digital Age of random and rapid innovations. It will also include Sustainable Finance as a topic.

The role and importance of Corporate Governance in safeguarding Ethics

Financial institutions seeking a more sustainable future are increasingly beginning to pay closer attention to the quality of their governance structures and processes. Boards of Directors have recently been disbanded and reformed, both in the private and public sector, all in the search for professionals who embody the values of prudence, transparency and integrity in order to nurture more ethical financial services and ensure a more certain future.

Algorithms vs. Values: Integrating the Core Values of Financial Services into Artificial Intelligence

The importance of incorporating the core values of Prudence, Transparency, and Integrity that help to build TRUST in financial institutions into computer applications and Artificial Intelligence. This paper will seek to establish “who actually controls the software?” after it becomes operational and highlight the importance of ensuring that software coding incorporates the organization’s values and that these values are also openly declared to consumers.

On Consumer protection for the financial services customers: A bench mark comparison among the AAIOB member states

Consumer Protection laws and practice seem to be an ever growing fixture in the U.S. and European markets. Strong case studies can be drawn from the fines and penalties put on Google, Uber and Apple in Europe alone, for breaches in Data Privacy, Transparency and other consumer related errors. However, this has not been the case in Africa where Digitization has grown rapidly but unchecked and inadequately regulated for the benefit of the consumer. This paper will seek to compare two industries from within the network of Institutes of Bankers in order to highlight the differences and similarities in Consumer Protection laws and practice with Tanzania. Lessons can then be proposed from this discourse that might shed light on the potential impediments to financial inclusion in Tanzania.

School Venue

The 2019 East African Banking School will be held at Ngurdoto Mountain Lodge, Arusha, Tanzania.


Participants will arrange for their own accommodation in Arusha. A list of recommended hotels is provided herein to enable delegates to make their choice and book directly with those respective hotels. The Tanzania Institute of Bankers will make reservations for delegates upon request. Besides accommodation, participants shall be responsible for their own transport to and from Arusha, dinner and personal out-of-pocket expenses, transport to and from the School’s venue. Airport pick-up & drop will be arranged for those who advise their flight details in good time.

Visa Requirements

There are no visa requirements for participants from East African Community member countries (Burundi, Rwanda, Uganda, Kenya and South Sudan). However, those from other countries should check with the Tanzanian Embassy in their respective countries if they need a visa to enter Tanzania and if so, the requirements of which are available on

Participation Fee

Each Participant shall pay a fee of USD 800 (US Dollars Eight Hundred Only). The fee covers tuition, course materials, and meals at the conference venue. Participants from Tanzania shall have the option to pay the equivalent in local currency (Tanzanian Shillings) which is quoted at Tshs 2,000,000.00.

Bank Details:



ACCOUNT NO.: 9120000365163

Swiftcode: SBICTZTX


New Courses

Contact Info

Plot 10 Buganda Road, P.O Box 4986, Kampala, Uganda

Phone: (+256) 414-233628

Fax: (+256) 414-234259


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