BFT-FCPG-68 Financial Consumer Protection Guidelines (FCPGs)

//BFT-FCPG-68 Financial Consumer Protection Guidelines (FCPGs)

Overall Course Objective

To equip staff of Supervised Financial Institutions with the knowledge and skills to handle consumer information and complaints with due respect to consumer rights as per guidelines set by Bank of Uganda.

  • Purpose of the Training and FCPGs
  • Understanding Stakeholders
  • The Supervisory Approach
  • The Bank Of Uganda FCPGs
  • Fairness – Lending Recklessly
  • Fairness – Giving Advice and Cooling – Off
  • Reliability Transparency
  • Complaint Handling

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Contact Info

Plot 10 Buganda Road, P.O Box 4986, Kampala, Uganda

Phone: (+256) 414-233628

Fax: (+256) 414-234259


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